In Ukraine, the massively block the Samsung TVs: all the details

How to bypass the lock.

Ukrainians in the last few days began to complain about the lock on smart TVs from Samsung, reports the Chronicle.info with reference to Country.

Limitations associated with the “gray” deliveries of equipment and as a result incorrect display of the region where you purchased your equipment and where it is used.

Problems with playback of the broadcast also experienced users of Belarus, Russia and Moldova.

What problem occurred, and how to unlock Samsung smart TVs?

What say the owners of the dead is impossible.

The first complaint about the block devices appeared in February in the official group of the company “Samsung Ukraine” in Facebook. Users when you turn on the TV watched the message “This TV is not fully functional in this region” (translated from English. “Not all the features of this TV work in the region”).

People write that regional lock TVs first came across in 2020. For various promotion posts of the users talk about locking devices.

Some staked out indignant comments announcements about new TV models and write their messages using the hashtag #BanSamsung (translated from eng. “to ban Samsung”).

“Shit you shovel, not new TVs. I always buy appliances from this brand, but the lock is 2020 killed this brand for me. I think all will rush to buy a new TV twice at inflated prices compared to Europe?”, — says Roman Petrenko.

Users are wondering how a similar problem could arise when the device they acquire through the official distributor. This involves the legal import and customs clearance in Ukraine.

Users suspect that the block will be all the equipment bought by Ukrainians outside of their country and write that boycott of the company.

Some owners of Samsung TVs have reported that in some cities of Ukraine (Lviv) specialists can bypass the lock functionality for 200 hryvnia.

While not prohibited in Ukraine, the principle of parallel imports, when the goods carrying the trademark are imported into the country without consent from the copyright holder.

“I hope that the moron that came up with the ban SmartTV, will be fired soon. Return all back, seals. Loyalty is earned over the years, but now she was at the time flying into the abyss. Don’t need it!” — says Yuriy Stelmakh.

Some write that one release at a service center is not enough. The problem persists, to pay for the service professionals and carry the sometimes bulky televisions have several times a month.

“I always had a good opinion about #Samsung until recently, when in late December I bought a TV Samsung smart TV foreign producer, without a second thought, I never thought I would encounter such problems as blocking of the region. This month I have double-unescape. Every 2 weeks beats this thing and I’m taking to unlock it. Samsung tell me who will compensate? What gray television, how was I to know he’s grey or white, I bought a TV foreign producer .. for the money and not small .. I stole? Why should I suffer because of this? What do I do with it now? Thrown on the scrap? You give me the money back? What a stupid company policy do you have? I hope that will do something, because if not, the Samsung brand will run like the plague,” writes Gal Yarymowich.

With a similar problem faced in neighboring Moldova. On the forums write that at once TV became unusable:

“My TV also became a brick. Moldova.

Pull up through France — no applications to start porkier… I Know one thing — this is my last Samsung in my life.”

Reaction Samsung

The company Samsung Ukraine in Facebook write that “the lock is touched on the functions of the devices produced for use on the territory of other States or regions.”

Thus, the locked features and previously could not be accessed on devices without the manipulation, to change the established factory default settings (for example, unlocking or re-flashing).

The problems with devices without marking UA (Ukraine code in the IOS devices of the company) suggest to decide with the store.

“Good day! Televisions imported in Ukraine JSC “Samsung electronics Ukraine company”, designed for distribution on the territory of Ukraine, and accordingly, the manufacturer of such models have been localized in accordance with the requirements of existing technical standards and features of the delivery of certain services within the country. These TVs comply with the requirements of technical regulations and national standards. You can recognize official model letters ** UA in the code model and the Ukrainian letters on the sticker on the back of the TV.

The TVs designed for other countries and imported to Ukraine by other persons, may not work properly in Ukraine in the result of improper settings or factory settings to be applied in other countries. On the work of the televisions produced for delivery and implementation in other countries, except for Ukraine, we suggest to directly contact the vendor where you purchased this device. If the TV has the letters UA in the code of the model and it is not Smart TV, please contact the hotline 0 800 502 000″, — it is recommended the company.

How to remove regional lock on Samsung TV

However, if the Samsung TV is still imported through the “gray” channel in Ukraine and does not have your UA code in the name, your device may not work properly. Users have already found a solution — unblock TV using VPN with the IP address country where you purchased the TV.

Ways to unlock results site smarttvnews.

1. To unlock the TV by using the remotes with voice control.

2. You can also remove the block via the engineering menu settings, smart TV’s and VPN connectivity.

To unlock the Smart Hub on Samsung TVs will need a normal (push-button) remote, because you need to change some settings in the service menu. When you turn off the TV take turns to press the following key combination (info, setting, mute, and TV power. The input speed should be not too slow).

Or another way, then Mute figures 119 and OK. You should receive one from the menu. Next press the buttons 1234 and you should see the service menu.

If this unit is not available, use a smartphone with infrared port. For this, you need the phone to install the app “RCoid Free” from Play Market. In the add application panel (S — Samsung — any TV since 2008). Next, turn on the TV, with the phone using “RCoid” click “info” then “factory” to get to extended service menu, then you can use the remote, app is no longer needed.

In the service menu go to the section Options. Before changing settings in Options, go to the MRT Options and make the photos available to all back if something goes wrong.

Change these settings on the example of Samsung TV models QE55Q9:

  1. In Options go into Local Set. EU change to EU_RS_AFR
  2. In Options go to the MRT Options and set: Language Set – CIS; Region – PANUERO; PnP language – Rus; WIFI Region — Q
  3. Next, switch on the TV — and voila. No blocking region.

3. The third surefire way to change the region or in other words to make a substitute IP. At the same time people are warned that such manipulations they make on your own risk.

In the video there are instructions on how to do it:

Unlock Smart Hub via IP spoofing. Region — France:

Unlock Smart Hub via IP spoofing. Region — Poland:

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